Oracle Siebel CRM Training
Topic 1 Quiz
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Topic 1 Quiz
📚 Topic 1 Quiz
Answer 6 questions. Passing score: 4/6.
1) CRM is best described as:
A database for storing contacts
A business strategy enabled by technology
Only a call center application
2) Which is NOT a Siebel differentiator?
Strong industry-specific models
Ability to scale to thousands of users
Requires custom code for every process
3) In eCommunications, which module primarily handles customer issues?
Sales
Service
Marketing
4) The Object Manager belongs to which tier?
Presentation
Data
Application
5) Which is true about Views and Applets?
Views contain Applets
Applets contain Views
They are the same
6) A typical telecom churn intervention via CRM includes:
Random discounts with no targeting
Proactive offers to at-risk segments
Manual spreadsheets shared weekly
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