Oracle Siebel CRM Training
Topic 3 Quiz
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Topic 3 Quiz
📊 Topic 3 Quiz
Test your knowledge of customer data management. Answer 5 questions. Passing score: 3/5.
1) Why is data quality important in CRM?
It's not important
Poor data leads to bad decisions and customer dissatisfaction
Only for compliance purposes
2) What is EIM in Siebel?
Email Integration Manager
Enterprise Integration Manager for batch data operations
External Interface Module
3) What is customer segmentation?
Dividing customers into groups based on characteristics
Blocking customers from service
A type of database partition
4) What is data deduplication?
Creating duplicate records
Identifying and merging duplicate records
Deleting all customer data
5) What is a Service Request in Siebel?
A request for new software features
A customer issue or inquiry that needs resolution
A server maintenance request
Submit
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