eCommunications Industry | Day 1 - Topic 1

🧭 6a. Siebel UI Navigation

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Siebel UI is organized into Site Map, Screens, Views, and Applets.

Siebel UI Navigation Hierarchy
Siebel Navigation: Site Map → Screen → View → Applet

UI Hierarchy

1. Site Map

Top-level menu (e.g., Service, Sales, Marketing). Click to reveal Screens.

2. Screen

A functional area (e.g., "Service Requests"). Contains multiple Views.

3. View

A specific layout (e.g., "All Service Requests List"). Contains one or more Applets.

4. Applet

UI component displaying data (List, Form, Pick, Chart). The building block of Views.

Common Actions

  • New: Create a record (SR, Contact, etc.)
  • Query: Search/filter records in a list
  • Drill Down: Click a record to open detail view
  • Related: Access child records (Activities, Assets, etc.)
Estimated reading: 3 minutes