🔗 5b. Integrations Landscape (Telecom)

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In telecom, Siebel integrates with billing, network, and provisioning systems to enable end-to-end processes.

Siebel Integration Architecture — Telecom Integration Landscape: BSS, OSS, Network, DWH

Key Integration Points

1. Billing System (BSS)

Check account balance, payment history, generate invoices. Real-time API calls from Siebel to billing.

2. Network (OSS/Provisioning)

Activate SIM, provision data plans, check coverage. SOAP/REST or ESB middleware.

3. Trouble Ticketing

Create network tickets, track outage status. Bi-directional sync with OSS.

4. Data Warehouse/Analytics

Batch ETL exports for BI reporting. EIM or custom scripts.

Order-to-Activation Flow

Mermaid: Order → Network Activation

sequenceDiagram
  participant Agent
  participant Siebel
  participant Billing
  participant Network
  Agent->>Siebel: Create Order (Data Bundle)
  Siebel->>Billing: Check Account Credit
  Billing-->>Siebel: OK
  Siebel->>Network: Provision Service
  Network-->>Siebel: Activation Confirmed
  Siebel-->>Agent: Order Complete

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